Refund Policy

Cookie Orders

All cookies are baked fresh and prepared specifically for your order.
For this reason, we cannot offer refunds on:

Orders already baked or prepared
Orders that have shipped or been picked up
Missed pickup times
Flavor preferences or changed minds

If there is an issue

We’re committed to quality. If your order arrives incorrect or compromised, please contact us within 24 hours with your name, pickup date, and a photo so we can make it right.

Merchandise Orders (Hats, Shirts & More)

All merchandise including, but not limited to, hats, shirts, bags, cups, and accessories — is produced on demand through a trusted third-party screen-printing and drop-shipping partner.

This means:

Each item is created only after your order is placed
We do not carry inventory or overstock

This process helps reduce waste and ensures every item is made with intention

Because these items are custom printed for each order, we cannot accept returns, exchanges, or refunds once production has begun or the item has shipped.

However…

If your merchandise arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery with a photo of the issue, and we’ll work with our production partner to replace it.

Order Cancellations

Cookie orders: may be canceled up to 48 hours before your pickup time

Merchandise orders: may be canceled within 1 hour of purchase before printing begins
After these windows, cancellations cannot be accommodated.